Customer Guidance

Rider Guidance

1. Easy Online Booking

Fill out the booking form with your trip details: pickup and drop-off locations, departure date and time, number of passengers, and your contact information. Bookcar Sydney will get in touch with you to confirm the trip details, the assigned vehicle type, and the final service price.

2. Book via Phone

Call the Bookcar Sydney hotline, and our team will assist you in booking your ride and provide detailed service information.

After booking your ride, you will receive a confirmation via text message. Before the departure time, the driver will contact you to confirm the schedule and ensure you are on time.

How far in advance should I book my ride?

We recommend booking your ride as early as possible, especially during peak travel seasons, to secure your preferred vehicle and ensure availability.

Can I modify or cancel my booking?

Yes, you can modify or cancel your booking by contacting our customer support team. Please refer to our modification and cancellation policy for more details.

Can I request multiple stops during my trip?

Yes, you can request multiple stops. Please provide detailed information when booking to receive an accurate quote.

Will the driver assist with luggage?

Yes, our drivers are happy to assist you with your luggage, especially during airport transfers.

Can I request a child seat?

Yes, we provide child seats upon request. Please let us know your requirement when booking your ride.

Does the service include airport transfers?

Yes, we offer professional and punctual airport transfer services in Sydney.

What if my flight is delayed?

For airport transfers, our drivers monitor flight statuses and adjust pickup times accordingly. Please inform us promptly of any changes.

Do you provide pickup and drop-off services at non-airport locations?

Yes, we offer pickup and drop-off services at any location within the Sydney area as per your request.

Customer Guidance

Welcome to the Customer Guidance page of Bookcar Sydney! We aim to provide you with an easy, safe, and comfortable booking experience. This guide will help you understand the booking process, our service policies, and important notes to ensure a smooth and hassle-free journey.

1. Types of Services Offered by Bookcar Sydney

1.1. Airport Transfer Service

We provide reliable and on-time airport transfer services at Sydney Airport to ensure a stress-free start or end to your journey.

Drivers will contact you in advance and wait at designated meeting points:

International Terminal (T1): McDonald's inside the terminal.
Domestic Terminals (T2, T3): Baggage carousel number 3.

1.2. City Tour Services

Explore Sydney’s iconic attractions, including:

Sydney Opera House
Sydney Harbour Bridge
Bondi Beach
Blue Mountains
...and more.

This service is ideal for groups of friends or families, with spacious 4-seater or 7-seater vehicles available.

1.3. Personal Transportation Service

Tailored for customers needing daily commutes, business trips, or special events.
Flexible options to customize your pickup, drop-off points, and routes as needed.

1.4. Custom Itinerary Services

Customers can request multiple stops or design a unique itinerary.
Perfect for long trips or complex travel plans.

2. Guidance for Using Our Services

2.1. Preparing for Your Trip

Double-check your booking details: pickup time, location, and drop-off point.
Notify the driver if there are any unexpected changes to your schedule.

2.2. Meeting Your Driver

The driver will contact you via phone upon arrival at the pickup point.
If you cannot locate your driver, call our hotline immediately for assistance.

2.3. During the Journey

Always wear your seatbelt throughout the trip.
Avoid bringing prohibited or dangerous items on board.
Inform the driver immediately if you require assistance during the trip.

3. Important Notes When Booking a Ride

3.1. Double-Check Your Booking Details

Ensure that your pickup and drop-off points, as well as the departure time, are accurate.
For airport bookings, verify your flight schedule to avoid confusion with departure and arrival times.

3.2. Luggage Policy

Standard Allowance: Each passenger is allowed one large suitcase and one carry-on bag at no additional charge.
Additional or Oversized Luggage: Notify us during the booking process if you have extra or oversized luggage. Additional fees, if applicable, will be communicated transparently before your journey.

3.3. Pickup and Drop-off Points

Drivers will wait at designated locations, including airports, city centers, and ports.
If you fail to show up within the allotted time, waiting fees may apply as per our policy.

3.4. Safety Compliance

Always wear a seatbelt during the journey.
Smoking and carrying hazardous items are strictly prohibited on the vehicle.

At Bookcar Sydney, we are more than just a transportation service. We are your trusted companion for every journey. Let us make your trips effortless and enjoyable!